When I asked them why they made their choice, I got several answers:
- "E-Mail is too slow..."
- "IM is more like a real conversation..."
- "I always get an answer with IM. Some people ignore e-mail.."
- "IM is easier to use..."
- "It's easier to share files with IM..."
- "IM is on every computer. My E-Mail client isn't..."
The lack of immediacy and not knowing if anyone was there at the other end of the "conversation" seem to be the two biggest reasons why e-mail is falling out of favour. Now that there are secure, business quality IM systems on the market , it will be interesting to see if e-mail is truly a technology that will go the way of the dodo, to be replaced by the more immediate and intimate IM tools. Hmmm...